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Services

Assistance Services

The iNext insurance plans provide emergency assistance and travel assistance services through Generali Global Assistance and Inter Hannover. Generali Global Assistance specializes in medical and travel-related issues, while Inter Hannover works with political/natural disaster evacuation matters.

Claims Administration and Emergency Response are coordinated through single-point-of-contact phone numbers:

Within U.S.A. & Canada
1 (866) 723-3063

Outside U.S.A. & Canada
1 (727) 412-7378
(Collect calls accepted)

Generali Global Assistance Travel Risk Intelligence Portal

Generali Global Assistance’s Travel Risk Intelligence Portal can be accessed from the participant’s profile page and features information and tools to support travelers before and during their trips abroad. The site contains real-time destination-based health, security and travel-related information including:

  • Country and city risk ratings and profiles
  • Health, medical, safety, and security reports per locale
  • Mitigation tips and consulate contacts
  • Information on business conduct, transportation, holidays, currency exchange rates, etc.
  • News and real-time security alerts
  • General travel tips

A variety of tools have also been integrated within the portal to minimize inconvenience during trips and to support travelers in an emergency. These include:

  • Drug translator which can be used to find the foreign equivalent of a U.S. drug
  • Medical terms translator to facilitate communicating with medical personnel in foreign locations
  • Medical provider search to look up hospitals and doctors in a given locale
  • International calling code search to obtain the code to dial from one country to another
  • Call Me Back feature so that travelers can contact the Generali Global Assistance USA assistance center and receive a call back within a defined time, particularly useful for travelers who have difficulty calling us collect or making international calls
  • Emergency number look-up for finding the foreign equivalent of 911

The portal also includes several features that provide a personalized experience for users. The MyTrips feature automatically presents security and risk information based on travelers’ upcoming destinations. The Report Watch List allows travelers to create and store, with one click, up-to-the-minute custom location reports for their favorite destinations.