Assistance Services
The iNext comprehensive travel insurance plans provide emergency assistance and travel assistance services through On Call International. On Call International specializes in worldwide medical evacuations, medical assistance, and security services.
Searchlight Database
On Call International also offers a unique, proprietary content database called Searchlight. Searchlight is one of the largest international provider network databases, comprising more than 4500 hospitals and providers around the world, in 209 countries and democratic republics. Searchlight is designed to support high quality international medical access for student study abroad programs, expatriates, and international leisure and business travelers. Searchlight includes access to comprehensive security and destination content, including information for topics such as risk assessments, crime, travel advisories, disease and vaccination information, and general destination information such as weather, etiquette and currency. If you are insured under a comprehensive or comprehensive plus plan, you may access the Searchlight Database by logging into your iNext account.
On Call International is available 24/7 to assist. Contact them at:
- +1.603.328.1907 Collect / Outside the U.S.
- +1.877.318.6897 Toll Free / Inside the U.S.
Travel Medical Assistance:
From physician referrals to coordination of medical evacuations, we attend to your medical needs anywhere in the world. Click to learn more.
Worldwide Travel Assistance:
Travel is never a hassle with this complete suite of travel help. Click to learn more.
Security Assistance Services:
From the coordination of evacuation for natural disasters and political, military, or civil unrest to the monitoring of global threats, we are working hard to keep you safe. Click to learn more.
- 24 hour Multilingual Contact Centers
- Medical evacuation/transportation
- Medical evacuation quote
- Dispatch of doctor or specialist
- Physician/hospital/dental/vision referrals
- Medical monitoring
- Visitor to bedside of hospitalized traveler
- Emergency prescription replacement
- Eyeglass/corrective lens replacement
- Hospital expense payment assurance
- Direct billing to medical providers
- Medical cost containment/expense recovery and overseas investigation
- Medical bill audits
- General travel medical assistance
- Medical travel arrangements
- Medical equipment rental/replacement
- Medical repatriation home
- Repatriation of remains
- 24 hour Multilingual Contact Centers
- Pre-trip travel advice
- Inoculation Information
- Long-distance worldwide calling cards, visa/passport requirements
- Worldwide public holiday information
- Latest travel delay reports
- Latest medical and safety advisories
- Latest travel supplier strike information
- Currency conversion or purchase
- Cash wire assistance
- ATM locator
- Emergency cash advance assistance
- Security evacuation assistance
- Lost passport/travel document assistance
- Embassy or consulate information
- Translator/interpreter by phone
- Bag Track luggage tracing
- Legal or accounting referrals
- Bail bond assistance
- Message relay to personal/business contact
- Global Threat monitoring
- Online country / city risk updates
- Search and rescue extraction
- Evacuation for natural disasters, civil, military, or political unrest
- Dispatch of Go Team for on-site disaster recovery
- Crisis management planning