Non-Insurance Assistance Services
The iNext travel protection plans3 provide emergency assistance and travel assistance services through Generali Global Assistance and Crisis 24. International Medical Group specializes in medical and travel-related issues, while Crisis 24 works with security evacuation matters.
Claims Administration and Emergency Response are coordinated through single-point-of-contact phone numbers:
Within U.S.A. & Canada
1-866-506-5304
Outside U.S.A. & Canada
+1 240-330-1548
(Collect calls accepted)
International Medical Group Travel Risk Intelligence Portal
International Medical Group's Travel Risk Intelligence Portal can be accessed from the portal information in welcome email and features information and tools to support travelers before and during their trips abroad. The site contains real-time destination-based health, security and travel-related information including:
- Country and city risk ratings and profiles
- Health, medical, safety, and security reports per locale
- Mitigation tips and consulate contacts
- Information on business conduct, transportation, holidays, currency exchange rates, etc.
- News and real-time security alerts
- General travel tips
A variety of tools have also been integrated within the portal to minimize inconvenience during trips and to support travelers in an emergency. These include:
- Drug translator which can be used to find the foreign equivalent of a U.S. drug
- Medical terms translator to facilitate communicating with medical personnel in foreign locations
- Medical provider search to look up hospitals and doctors in a given locale
- International calling code search to obtain the code to dial from one country to another
- Call Me Back feature so that travelers can contact the International Medical Group USA assistance center and receive a call back within a defined time, particularly useful for travelers who have difficulty calling us collect or making international calls
- Emergency number look-up for finding the foreign equivalent of 911
The portal also includes several features that provide a personalized experience for users. The MyTrips feature automatically presents security and risk information based on travelers’ upcoming destinations. The Report Watch List allows travelers to create and store, with one click, up-to-the-minute custom location reports for their favorite destinations.
Download the guide on how to access and use the International Medical Group Portal.
- Non-Insurance Travel-Medical Services
From physician referrals to coordination of medical evacuations, we attend to your medical needs anywhere in the world.
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- 24-hour multilingual contact centers
- Medical evacuation / transportation
- Medical evacuation quote
- Dispatch of doctor or specialist
- Physician / hospital / dental / vision referrals
- Medical monitoring
- Visitor to bedside of hospitalized traveler
- Emergency prescription replacement
- Hospital expense payment assurance
- Direct billing to medical providers
- Medical cost containment / expense recovery and overseas investigation
- Medical bill audits
- General travel medical assistance
- Medical travel arrangements
- Medical equipment rental / replacement
- Medical repatriation home
- Repatriation of remains
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- Non-Insurance Worldwide Travel Services
Travel is never a hassle with this complete suite of travel help.
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- 24-hour multilingual contact centers
- Pre-trip travel advice
- Inoculation information
- Long-distance worldwide calling cards, visa/passport requirements
- Worldwide public holiday information
- Latest travel delay reports
- Latest medical and safety advisories
- Latest travel supplier strike information
- Currency conversion or purchase
- Cash wire assistance
- ATM locator
- Emergency cash advance assistance
- Security evacuation assistance
- Lost passport / travel document assistance
- Embassy or consulate information
- Legal or accounting referrals
- Bail bond assistance
- Message relay to personal / business contact
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- Non-Insurance Security Assistance Services
From the coordination of all security evacuations to the monitoring of global threats, we are working hard to keep you safe.
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- Global threat monitoring
- Online country / city risk updates
- Search and rescue extraction
- Evacuation for natural disasters, civil, military, or political unrest
- Dispatch of Go Team for on-site disaster recovery
- Crisis management planning
- Kidnapping / ransom consulting
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